Corporate Health & Safety


We are committed to a safe and injury free work environment for all our employees, contractors, customers, vendors and visitors.

We have implemented policies and procedures to aid in the prevention of occupational injuries, illnesses and accidents, such as:

  • A comprehensive health and safety policy setting out standard operating procedures geared toward hazards present in our specific operation;
  • Extensive in person pre-employment training and continued ongoing training, both in person and through our health and safety portal;
  • Prompt reporting of lost time accidents and other leading indicators, to the management team;
  • Corporate, regional and local health and safety professionals who have advanced health and safety training;
  • Benchmarking of our performance versus industry and competitor data;
  • Engaging independent third-party experts to advise on health and safety matters where appropriate; and
  • Engaging with governmental agencies to review our program.

Management continuously monitors our health and safety performance.  We focus on monitoring and reducing the number of loss time accidents and their severity.

We also carefully monitor leading indicators such as first aids and medical aids and dedicate additional resources and attention to any operation with above average incident rates or indicators.

During 2020, the conditions experienced as a result of the global COVID-19 pandemic caused us to further develop health and safety protocols to protect our employees and our other stakeholders. As the pandemic lingers these protocols remain in place and are expected to remain in place for the foreseeable future.

The table below shows our primary health and safety metrics and the number of employees over the last three years.

202020192018
Number of Employees3,0103,4003,420
Number of Lost Time Accidents92131
Number of Lost Time Days345592962
Frequency 10.290.610.89
Severity 211.1817.4027.73
Medical Aids 394163208
First Aids 4131236244

1 Frequency is calculated using the American National Standards Institute (ANSI) Z16.4 Code, Method of Recording and Measuring Work Injury Experience.  The calculation is an industrial standard and is obtained by multiplying the number of lost time injury cases in such year by 200,000, and then dividing that number by the number of hours worked by employees of the company in such year.

2 Severity is calculated using the ANSI standard as is obtained by multiplying the number of lost time days arising from lost time injury cases in such year by 200,000, and then dividing that number by the number of hours worked by employees in such year.

3 Medical Aid is defined as treatment by a medical professional for illness or injury.

4 First Aid is defined as any assistance given to any person for illness or injury, where professional assistance is not required

Our health and safety program is overseen and directed jointly by our President and Chief Executive Officer and Vice President, Service Center Operations who report on health and safety directly to the Environmental Management and Health & Safety Committee of our Board.  Senior management and Directors have received specific health and safety training.  In addition, each operation and health and safety manager has had extensive training and all employees have a responsibility for a safe workplace and to report any items which may lead to an unsafe environment.

Our health and safety performance is reviewed quarterly by our Board and our Environmental Management and Health & Safety Committee meets a minimum of three times a year.  Our Board of Directors visits operating locations to provide our Directors with the opportunity to familiarize themselves with the potential hazards of our workplace environment.

Our legislated occupational health and safety requirements fall under provincial jurisdiction in Canada and federal jurisdiction in the U.S and we believe that we are in compliance with all such requirements.  Management assurance that these requirements are met is accomplished through a layered auditing program consisting of internal, peer, corporate and external audits as applicable to the scope of each site.  All deficiencies identified, are followed up until the items are closed.  In 2020, COVID-19 protocols reduced the number of audits completed to 34 audits.  In 2021, we anticipate auditing approximately 62 locations.